No worries! Please email us as soon as you realize you’ve made a mistake on your order - use I made a mistake on my order as your subject. Most orders can be corrected within an hour of being placed. If we don’t receive your email in time, we do offer returns/exchanges (see below). Please make sure to include your order number in the message so we know which one you’re taking about.

Once we ship your order, you'll receive an "order has shipped" email which includes a postal service tracking number. The email will also confirm which postal service was used to ship your order. Simply go to the website of that postal service and input the tracking number provided in our email. If for any reason the tracking number does not work, please email us and we will be glad to help you - use Track my order as your subject. Please make sure to include your order number in the message so we know which one you’re taking about.

You may exchange your item within 21 days of the delivery date. Please note that we only accept exchanges on items that are unworn & unwashed (sorry, no exceptions). Items returned to us for exchange must have the original tags still affixed and must by in like-new condition. Approved exchanges are issued in the form of either an item exchange or store credit. If you wish to exchange one of your items, please follow the instructions below: 

WHAT CAN BE EXCHANGED: 
- Items that arrive broken or damaged 
- Items that have printing errors: misshapen prints, faded/fuzzy prints etc. 
- Incorrect / wrong items

HOW TO PROCESS AN EXCHANGE:
- To exchange an item, please contact BigBadTees via email at support@bigbadtees.com or through our contact page. Please include your order number and the reason for the exchange (Describe the nature of the issue / what is wrong with the item)
- Once your message is received, a BigBadTees customer service agent will contact you within 24 hours 

From time to time we put items in our store on sale, however we do not offer price guarantees. As such, we are unable to issue partial refunds if an item that you purchased goes on sale after you bought it. To avoid this, you can subscribe to our free e-mail newsletter or follow us on Facebook or Instagram – we use these outlets to make followers aware of upcoming sales and promotions.

All international orders may be subject to customs fees, duties, or additional taxes depending on the country we’re shipping to. Please understand that we have no control over these fees. Want to know if your order may be affected? Please consult your local post office and ask them about extra fees pertaining to international shipping in your country. And no, we cannot mark your international package as a gift - sorry!

BigBadTees accepts Visa, MasterCard, American Express, PayPal, BigBadTees Gift Certificates, and Bitcoin. We take security extremely seriously and as such, our site is SSL secured to ensure safe, encrypted payments.

After placing an order using a credit card, your card will be charged immediately and an order confirmation email will be sent. Should your card be declined, we will not take any payment and no confirmation email will be sent. Rather, your item(s) will remain in the shopping cart until a valid credit card is used to process the transaction, at which point you will receive the order confirmation email.

When paying with Bitcoin, it is important that you send only Bitcoin/BTC to our Bitcoin wallet address, and NO OTHER ASSET (ex. Bitcoin Cash/BCH, Bitcoin Gold/BTG, Bitcoin Diamond/BCD or any other cryptocurrency). Sending any asset other than Bitcoin/BTC to our wallet address may result in its permanent loss. It is also important that you send Bitcoin/BTC to our specific Bitcoin wallet address, which is displayed to you upon checkout. Failure to send Bitcoin/BTC to our specific Bitcoin wallet address may also result in its permanent loss. Bitcoin payments are processed instantly.

Bummer. Unfortunately, we cannot apply a gift certificate to an existing order. Please hold on to it for next time.

Coupons cannot be used in conjunction with any other offers. This means they cannot be applied to items that are already on sale. Also, you can only use one coupon per order. If your item appears to be eligible for a coupon but it’s still not working, email us and we’ll straighten it out for you - use Coupon / redemption code not working as your subject. Coupons cannot be used to purchase gift certificates at a discount. Sorry.

We sure do! Having trouble picking the perfect gift for that special someone? No problem! Gift certificates can be purchased here. Our gift certificates come in a variety of denominations and can be emailed directly to the recipient, which includes its value and instructions on how to redeem it in our store.

Our head office is in Toronto, Canada. If you were charged tax, it’s because you live in the province of Ontario and we’re legally obligated to collect it on in-province purchases. So the next time you’re driving down a well-paved Ontario road wearing your hilarious BigBadTees t-shirt on your way to a doctor’s appointment that you don’t have to pay for, think of the tax you paid as a civic duty.

Sometimes our emails may end up in your junk folder, so please check there.

Yep. Yep we do. We offer free standard shipping on US domestic orders to all 50 states, including Hawaii and Alaska. Orders outside the USA are not free, however. Orders to Canada have their own unique pricing structure. Orders outside Canada and the US are considered “international” and also have a unique pricing structure. On all orders that have shipping charges, those fees are calculated and displayed to you at the checkout page (and are also shown in the charts below). Our shipping rates are extremely competitive:

That all depends on what you order. Most orders are processed and shipped within 2-4 business days. Note that our products are made-to-order and the processing time is not included in the shipping time estimate. Meaning, the shipping time starts once the items are processed and out the door. In all cases, we try to get orders processed and shipped as quickly as possible, and we’re pretty darned good at it.

We have several different options available, all of which will be presented to you during checkout. Each option will include an estimated delivery time and an associated cost. Most orders have an option to pay extra for faster shipping.

When filling out an order, we kindly ask that you double check the shipping location to ensure its accuracy. Orders that are returned to us due to non-delivery will need to be re-shipped (unfortunately, at your expense). If your order is returned to us, we will contact you via email to collect a re-ship fee. Once paid, we’ll send your order back out immediately. If for some reason the shipping issue was an error on our end, we’ll email you to make you aware of the delay and will ship it back to you at our expense.

Yep! During checkout, a drop-down menu will show all the countries we deliver to. Simply choose the country you want your order shipped to and we will calculate the shipping fee accordingly. If your country is not on the list, then sorry but we don’t ship there.

If you go back to your "order has shipped" email, you will have been issued a postal service tracking number. Use that number to track your order on the postal service’s website. If the tracking number isn’t working or if it hasn’t updated in 3 days, email us and we’ll look into it for you - use:Track my order as your subject. Please make sure to include your order number in the message so we know which one you’re talking about. Rest assured, we will make sure you get your order.

Our go-to t-shirt is the “American Apparel 2001W” model in both men’s and women’s. These bad boys are 100% ringspun cotton, wash really well, and tend to hold their shape better than most other shirts. They are soft, comfortable and durable. Due to supplier restraints, from time to time we also print on Bella Canvas and Next Level shirts. Both of these models are also fantastic shirts that hold up well wash after wash.

To get the maximum lifespan out of your shirt, we recommend turning it inside out and washing in cold water only, using a mild detergent and with your washing machine on a gentle setting. As always, keep your colors with colors and whites with whites. For drying, we recommend a gentle, low or no-heat setting. As our shirts are 100% cotton, there may be some shrinkage in the garment if you machine-dry it right away. We recommend hang-drying your shirt after the first few washes to preserve its size and shape, but do expect a bit of shrinkage (roughly 5%) either way, and please take this into consideration when selecting your size. Oh, and do NOT dry clean and do NOT iron!