You may exchange your item within 21 days of the delivery date. Please note that we only accept exchanges on items that are unworn & unwashed (sorry, no exceptions). Items returned to us for exchange must have the original tags still affixed and must be in new condition. Approved exchanges are issued in the form of either an item exchange or store credit. If you wish to exchange one of your items, please follow the instructions below: 

WHAT CAN BE EXCHANGED: 
- Items that arrive damaged 
- Items that have printing errors, such as misshapen prints, faded/fuzzy prints etc. 
- Incorrect/wrong items

HOW TO PROCESS AN EXCHANGE:
- To exchange an item, please contact BigBadTees via our contact page. Please include your order number and the reason for the exchange (describe the nature of the issue/what is wrong with the item)
- Once your message is received, a BigBadTees customer service agent will contact you within 24 hours 

From time to time we put items on sale, however we do not offer price guarantees. As such, we are unable to issue partial refunds if an item that you purchased goes on sale after you bought it. To avoid this, you can subscribe to our newsletter or follow us on Instagram – we use these outlets to make you aware of upcoming sales and promotions.

When paying with Bitcoin, it is important that you send only Bitcoin/BTC to our Bitcoin wallet address, and NO OTHER CRYPTO ASSET (ex. Bitcoin Cash/BCH, Bitcoin Gold/BTG, Bitcoin Diamond/BCD or any other cryptocurrency). Sending any asset other than Bitcoin/BTC to our wallet address may result in its permanent loss. It is also important that you send Bitcoin/BTC to our specific Bitcoin wallet address, which is displayed to you upon checkout. Failure to send Bitcoin/BTC to our specific Bitcoin wallet address may also result in its permanent loss. Bitcoin payments are processed instantly.

Coupons cannot be used in conjunction with any other offers and you can only use one coupon per order. Coupons cannot be applied to items that are already on sale. If your item appears to be eligible for a coupon but it’s still not working properly, please email us and we’ll straighten it out for you. Coupons cannot be used to purchase gift certificates at a discount.

While our orders ship from the United States, our head office is actually in Toronto, Canada. If you were charged tax, it’s because you live in the province of Ontario and we’re legally obligated to collect it on in-province purchases. Oh, Canada!

International orders may be subject to customs fees, duties, or additional taxes depending on the country we’re shipping to. Please understand that we have no control over these fees. Want to know if your order may be affected? Please consult your local post office and ask them about extra fees regarding international shipping in your country and let them know your package shipped from the USA. No, we cannot mark your international package as a gift - sorry!

When filling out an order, we kindly ask that you double check your shipping location info to ensure its accuracy. Orders that are returned to us due to non-delivery will need to be re-shipped at your expense. If your order is returned to us, we will contact you via email to collect a re-ship fee. Once paid, we’ll send your order back out immediately. If for some reason the shipping issue was an error on our end, we’ll email you to make you aware of the delay and will ship it back to you at our expense.

Yep! During checkout, a drop-down menu will show all the countries we deliver to. Simply choose the country you want your order shipped to and we'll calculate the shipping fee accordingly. If your country is not on the list, then sorry but we don’t ship there.

Your "order has shipped" email includes a USPS tracking number. Please use that number to track your order on the USPS tracking website. If you have an issue with your tracking number, please email us and we’ll look into it for you right away. Please include your order number in the message. Rest assured, we will make sure you get your order.

To get the maximum lifespan out of your shirt, we recommend turning it inside out and washing in cold water only, using a mild detergent and setting your machine on a gentle cycle. Keep colors with colors and whites with whites. For drying, we recommend a gentle, low or no-heat setting. As our shirts are 100% cotton, there may be some shrinkage in the garment if you machine-dry it right away. We recommend hang-drying your shirt for the first few washes to preserve its size and shape, but do expect a bit of shrinkage (roughly 5%), and please take this into consideration when selecting your size. Oh, and do NOT dry clean and do NOT iron!

Nope! Each redemption code is good for one t-shirt, including free first-class USPS shipping. If you wish to pay extra for faster service, that’s up to you. Shipping upgrade options will be presented to you at checkout, but as long as you select the free shipping option, the cost is included.

We don’t have an auto-renew feature BUT the final email of your subscription period will remind you that it is the last code and will encourage you to manually renew. The email will provide a link to the SOTMC product page where you can easily re-up and keep the good times rollin’.

No problem. We want to make sure we’re emailing the redemption codes to the correct email address and more importantly, that we’re shipping your shirts to the right place. Please email us to make us aware of such changes, and please make sure to include your order number in the message so we know which one you’re taking about. Failure to email us with these details may result in the loss of your item. Sorry, no exceptions. We also ask that you update your account with the new details.